Troubleshooting Guide
Common issues and solutions for StudioShopOS. Find answers to frequently asked questions and troubleshooting steps.
Booking Issues
Member can't book equipment
- Check if member has completed required training
- Verify equipment is available and not in maintenance
- Check booking rules (advance notice, duration limits)
- Ensure member account is active and in good standing
Booking not showing in calendar
- Refresh the page or clear browser cache
- Check timezone settings
- Verify booking was successfully created
- Check if booking was cancelled or expired
Billing Issues
Payment not processing
- Verify Stripe account is connected and active
- Check member's payment method is valid
- Review payment method expiration date
- Check for sufficient funds or credit limit
- Contact Stripe support if issue persists
Incorrect usage charges
- Review usage logs for the time period
- Check equipment usage rates are configured correctly
- Verify booking start/end times are accurate
- Check for any manual adjustments or credits
Protocol Issues
Protocol not executing
- Verify protocol is assigned to the correct equipment
- Check protocol is published and active
- Ensure member has access to the equipment
- Review protocol steps for any errors
Protocol execution not saving
- Check internet connection
- Verify member is logged in
- Check browser console for errors
- Try refreshing and re-executing
Training Issues
Member can't access training
- Verify training track is published
- Check member has been assigned to the track
- Review prerequisites are met
- Ensure member account is active
Certification not granting access
- Verify certification requirements are met
- Check certification is linked to correct equipment
- Review automatic gating settings
- Manually refresh member access if needed
Still Need Help?
If you're still experiencing issues, our support team is here to help.
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